Return Policy


LightForm Productions, Inc. only handles return replacements on products purchased at this web site. If you bought your Santa's Symphonies or BigScreamTV products (BigScreamTV 1, 2, 3. TerrorEyes SE, BigScreamCDs 1-9, Halloween Scarols DVD or CD, X-treme Haunted House Make-Over) at another on-line vendor or store-front (local) merchant, you must correspond with that vendor for any product replacements or returns.


Prior to returning any products for any reason, contact our customer service representative who shall issue you a Return Authorization (RA) Number. If the product is shrink wrapped, DO NOT break the product's shrink wrap. If it has a seal, DO NOT break the seal. Apart from defective product, LightForm will not accept multimedia items for return that have had the shrink-wrap or seal broken. A defective product IS NOT a physically damaged product as that could only occur in the shipping process and the shipping company is responsible.

RETURN FOR REFUND:

DVD or CD products can be returned for a full refund (less shipping and handling) for five days after receipt of the product or 5 days prior to the holiday they are intended to be used for, whichever comes first. No RA numbers or refunds will be issued beginning 5 days prior to this holiday. ONLY UN-OPENED PRODUCTS ENCASED IN THEIR ORIGINAL SHRINK-WRAP (or with unbroken seal) will be accepted for a return with refund.


PRODUCT REPLACEMENT:


Defective or incorrectly shipped DVD or CD products can be returned for a replacement.


Please also note that the print on the "Xtreme Haunted House Make-Over" DVD lists one project ("Low lying fog") not included in the program. We have provided instructions for that project on-line. http://bigscreamtv.info/fog_chiller.html This misprint is not a valid reason (does not constitute a defective product) to return the DVD.


If LightForm ships product incorrectly (the item shipped is different from the item ordered), the incorrect item will be exchanged for the correct item on receipt of the incorrectly shipped item. If an incorrect item is received by you, please do not break the shrink wrap. Contact us immediately at contactus@lightformproductions.com


DEFECTIVE PRODUCT PROCEDURE:


Prior to returning any defective product, contact our customer service representative at contactus@lightformproductions.com who shall issue you a Return Authorization (RA) Number.


Include the RA Number with the defective product that you are returning. Please also enclose a note with the following information: 1) Name 2) Shipping Address 3) Phone Number 4) Email address and 5) It is important that you clearly identify the fault so that it can be verified.


A replacement item will be shipped on receipt of your defective item.


Product returned without an RA Number will be returned to the sender.


Physically damaged goods (from the shipping process or mishandling by the consumer or shipper) are not defective and hence are not qualified for return. If a product is damaged in shipping, please contact the shipping company for a refund and then re-order.



INCORRECTLY SHIPPED PRODUCT PROCEDURE:


Prior to shipping, all DVD's are either shrink wrapped or have an adhesive seal. We will not provide a replacement for items that have been opened where the shrink wrap has been removed or seal is broken. Within 7 days of receipt of your LightForm shipment, you may return any unopened incorrectly shipped DVD or CD for replacement.


Include the RA Number with the wrong product that you are returning. Please also enclose a note with the following information: 1) Name 2) Shipping Address 3) Phone Number 4) Email address and 5) It is important that you clearly identify which product you ordered originally and would like to exchange the returned product for.


As soon as we receive your item, a replacement item will be shipped to you.


Product returned without an RA Number will be returned to the sender.



Cancellation Policy


All orders are processed and shipped within two days.

You may cancel your order up to 24 hours within the placement of your order by contacting us at

contactus@lightformproductions.com


Please have your credit card and shipping address information available so that we can quickly locate your order and credit your card.

Copyright © 2009 LightForm Productions, Inc. All rights reserved.

BigScreamTV is a registered trademark of LightForm Productions, Inc.

Halloween Scarols is a registered trademark of Bill Lae and Bob Rogers.